Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Request a website audit or consultation
• Fill out contact forms
• Subscribe to our newsletter
• Make a purchase or request a quote
• Communicate with us via email or phone

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide website design and development services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you relevant information about our services (with your consent)
• Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect our website and users from fraudulent activity

3. Data Protection & Security

Our security measures include:

• SSL encryption for data transmission
• Secure servers with firewalls
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling some cookies may affect website functionality.

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze information. These include:

• Google Analytics: Website traffic analysis
• Email Marketing Platforms: For newsletter distribution
• Payment Processors: For secure payment processing
• Hosting Providers: For website hosting and storage

These third parties have their own privacy policies governing their use of your information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@glimmerweb.com.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typical retention periods:

• Client information: 7 years after service completion
• Marketing contacts: Until consent is withdrawn
• Website analytics: 26 months
• Financial records: 7 years as required by law

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@glimmerweb.com
• Phone: +32 467 31 3873
• Address: Brugge, Belgium
• Hours: Monday-Friday, 9:00 AM - 6:00 PM